Job Title: Technical Help Desk Agent
Limpid Link Services Ltd. – Edmonton, AB
Limpid Link Services Ltd. provides Information Technology support related to hardware, software, networking, online promotions, and communications. We are providing support to the companies to resolve their day-to-day issues. Assisting them to enhance and upgrade their hardware peripheral, database, system, server’s security. Helping them to backup and manage their precious data on system, servers or cloud.
All help desk personnel need excellent problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
In addition, technicians should have a beginner technical understanding of technology, including the various hardware, software, and networking systems being supported.
Provide business systems, network and Internet support to users in response to identified difficulties; Resolving more complex issues requiring detailed systems and applications knowledge; Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems; Analyzing and identifying trends in issue reporting and devising preventive solutions; Mentoring other help desk personnel on hardware and software problem analysis and resolution; Recognizing and escalating more difficult problems to second level support; Logging call activity.
Reference ID: #3628598
Contract length: 4-5 months
Posted on: 2021-05-03
Application deadline: 2021-05-14
Job Types: Full-time, Temporary
Salary: $15.00 per hour
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